North Eastern Pools 2023 Closing Request

Please note, this form is for existing opening & closing customers only.

Add service@385swim.com to your email contacts NOW to ensure you receive all reminders!!

Closing dates will not be assigned without updated payment information. If credit card information does not match what we have on file we will need to speak with you to update prior to booking.
WE WILL DO OUR BEST TO SCHEDULE YOU FOR YOUR FIRST CHOICE. Closings are scheduled by location- you select your week preferences and we will schedule for the day that week that we are servicing your location. We DO NOT schedule a time of day for opening or closings; you are expected have everything ready by 7:00 the day of your service.
By checking below I am authorizing North Eastern to bill my cc on file for pool service and accept the terms and conditions as outlined in closing letter, confirmation email & reminder email. I understand it is my responsibility as the customer to read & follow my confirmation email & reminder email IN FULL.
By checking here I accept and understand that North Eastern will send a confirmation email once my closing has been scheduled. I understand that it is my responsibility to read and follow the customer responsibilities as well as the policies and procedures that are provided in the confirmation email and the reminder email that will be sent two business days prior to closing.
By checking here I understand that North Eastern does not balance the water, add closing chemicals or clean pool as part of the pool closing service. These are customers responsibilities that should be handled prior to our closing crews arrival. I understand that additional fees, rescheduling or cancellation may occur if I do not have the pool ready or the crew finds circumstances outside the normal scope of our closing duties upon arrival. This includes but is not limited to equipment being disassembled, pet excrement in work area, missing equipment, etc.
I understand that confirmation and reminder emails will come from service@385swim.com.
Cancellation Policy: NEW CANCELLATION/RESCHEDULING POLICY- IF YOU CANCEL OR RESCHEDULE AFTER 12:00PM TWO BUSINESS DAYS PRIOR TO YOUR APPOINTMENT THERE WILL BE A CHARGE OF $50.00. (Example: If your opening is on a Monday, we would need to hear from you BEFORE 12:00PM Thursday to avoid a fee. If your opening is on a Friday, we would need to hear from you BEFORE 12:00PM Wednesday to avoid a fee.) Over the years we have done what we can to try to help minimize last minute rescheduling. We are finding that a majority of these reschedules are happening because customers are not reading the confirmation emails we send at time of booking and setting the proper reminders for themselves (outside of the one we send two business days prior to your date) so that they are ready. This has had a significant impact on our business. We are a small family owned business- we always have a list of customers hoping for an earlier date- when you cancel your opening/closing last minute we are not able to give that spot to someone else and our technicians also lose out on that time.