North Eastern Pool 2023 Opening Request

Please note, this form is for existing opening & closing customers only. Add service@385swim.com to your email contacts NOW to ensure you receive all reminders and notifications!

(PLEASE NOTE- WE WILL DO OUR BEST TO ACCOMMODATE FIRST CHOICE). Openings are scheduled by general area- you select the week and we will schedule for the day that week that we are servicing your area. If you need to know what days we are servicing your area in order to book you will need to CALL OUR OFFICE (585-385-7946 x401) AND NOT USE THIS FORM TO BOOK). Just a reminder we DO NOT schedule a time for openings & closings- you are expected to have everything ready by 7:00am the day of your service.
(PLEASE NOTE IF CREDIT CARD INFORMATION DOES NOT MATCH WHAT WE HAVE ON FILE WE WILL NEED TO SPEAK TO YOU TO UPDATE PRIOR TO BOOKING. IF YOU ARE UNSURE OR WOULD LIKE TO CHANGE, YOU MAY ENTER FULL CREDIT CARD NUMBER OR TYPE "CALL ME TO UPDATE". OPENING DATES WILL NOT BE FINALIZED UNTIL WE HAVE A VALID CARD ON FILE.
By checking below I am authorizing North Eastern to bill my cc on file for pool service and accept the terms and conditions as outlined in opening letter, confirmation email & reminder email. I understand it is my responsibility as the customer to read & follow my confirmation email & reminder email IN FULL.
By checking here I accept and understand that North Eastern will send a confirmation email once my opening has been scheduled. I understand that it is my responsibility to read and follow the customer responsibilities as well as the policies and procedures that are provided in the confirmation email and the reminder email that will be sent two business days prior to opening.
By checking here I understand that North Eastern does not balance the water, add opening chemicals or clean pool as part of the pool opening service. These are the customer's responsibilities. I understand that additional fees, rescheduling, or cancellation may occur if I do not have the pool ready or the crew finds circumstances outside the normal scope of our opening duties upon arrival. This includes but is not limited to equipment being disassembled, pet excrement in work area, missing equipment, water or debris on winter cover, etc.
I understand that confirmation and reminder emails will come from service@385swim.com. I understand that a return service call may be required to address any service needs that are not part of opening procedure. This is a separate billable service. It is the customer's responsibility to contact the service office to set this up. We recommend you schedule your opening for two weeks prior to when you would like to be swimming to allow time to address service needs.
NEW CANCELLATION/RESCHEDULING POLICY- IF YOU CANCEL OR RESCHEDULE AFTER 12:00PM TWO BUSINESS DAYS PRIOR TO YOUR APPOINTMENT THERE WILL BE A CHARGE OF $50.00. (Example: If your closing is on a Monday, we would need to hear from you BEFORE 12:00PM Thursday to avoid a fee. If your closing is on a Friday, we would need to hear from you BEFORE 12:00PM Wednesday to avoid a fee.) Over the years we have done what we can to try to help minimize last minute rescheduling. We are finding that a majority of these reschedules are happening because customers are not reading the confirmation emails we send at time of booking and setting the proper reminders for themselves (outside of the one we send two business days prior to your date) so that they are ready. This has had a significant impact on our business. We are a small family owned business- we always have a list of customers hoping for an earlier date- when you cancel your opening/closing last minute we are not able to give that spot to someone else and our technicians also lose out on that time.